We distinguish between product emails and marketing emails. You can manage your subscription to marketing emails in your app settings. In the run window, click on the gear wheel at the top left, where you will find a toggle switch for email. You cannot unsubscribe to product emails since they contain important information on the…
You can change your password by logging out of the app and selecting the ‘Restore Password’ link at the bottom of the registration page. You will be sent a restore token by email that can be used to reset your password. Click on this link to reset your password. I do not receive a link….
Have you previously trained with our Start 2 Run app and does your training history seem to have suddenly disappeared? Then you may have logged in with an inactive account or accidentally created a new account. No worries! Your training history is kept for as long as you want. Check on which email address you…
Within Apple, our app is automatically labeled “share with family” because the app is free to download. However, only 1 profile can be created inside the app. This profile contains personal data, such as weight to calculate your calorie consumption, first name to get personalized motivations during training as well as 1 place where you…
START 2 RUN – Energy NV Deleting your account means that your personal data will be gone and will no longer be available to anyone. We can never get it back again. This includes: Any functional data backups of our app, which are intended to safeguard the integrity, continuity and security of our app, are…
Changing your email address is only possibly through our support. To do so, mail to hello@shop.start2run.app from your old email address or send us a screenshot of your profile in the app. This way we can confirm that you are the owner of this account.
Your account can only be blocked through the welcome email you received after registering. At the bottom of the email is a ‘Block Account’ button in case someone else created an account using your email address. I suspect that you accidentally clicked on this button, please contact us via the contact form in the website…
Registration of your Start 2 Run profile is possible in 3 different ways: Registration through email and personal password Registration through Facebook login Registration through Apple ID When registering, we register your name, first name and possibly email address. To complete your registration, we will also request your gender and weight. Your first name is…
